Anyone who pays business rates – and thinks their current valuation is wrong – is being encouraged to sign up for a business rates valuation account.

If you do not have an account already, or have not used yours for some time, it can take 15 working days to register and claim your property.

You have until 31 March to request changes to your current valuation by:

• checking the details the Valuation Office Agency (VOA) holds about your property
• telling the VOA if anything is wrong.

From 1 April, a new rating list and new valuations take effect and you will only be able to request changes to your new valuation.

The VOA has updated the rateable values of all non-domestic properties in England and Wales. This is known as a revaluation.

Revaluations are carried out every 3 years to reflect changes in the property market.

Requesting changes to your valuation

To request changes to your property’s current valuation, sign in to your business rates valuation account.

If you do not have an account, you should register now and claim your property.

It can take up to 15 working days to complete the verification process and claim your property.

Any changes made to your 2023 valuation could result in your property’s rateable value going up or down. They may also affect your future valuation.

Signing in to your account

You will need a Government Gateway user ID and password or One Login account to sign into your account.

If your Government Gateway user ID has been inactive for 3 years or more, it may have been deleted for security reasons. In that case, you will have to create a new account and reclaim your property. This may take up to 15 working days to process.

Support and further information on setting up an account are available on GOV.UK.

More information

You can also see the future rateable value of your property without logging in, using our find a business rates valuation service on GOV.UK.

Contact your local council if you have questions about:

• your business rates bill
• reliefs
• payments

Read more about why we have a deadline for requesting changes to your property valuation.

The Valuation Office Agency will be integrated into its parent department HMRC on 1 April 2026. This will not impact any live or future cases, or the way you use our services. You will be able to access your business rates valuation account as normal.